If there is a problem with your order, please contact Kei Shōten as soon as possible with your order details and a description of the issue.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will work with you to resolve the situation as quickly as possible.
Kei Shōten accepts returns on unused, unworn items in their original condition within 14 days of delivery. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Due to the nature of small-run production, all sales of limited items are final, unless the item is defective.
If a refund is approved, processing time may vary depending on your payment provider or financial institution. Refunds are issued to the original payment method once the returned item is received and inspected. Original shipping costs are non-refundable.
For refund or return questions, please contact Kei Shōten with your order number and any relevant photos or details.
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